Terms and Conditions

Article 1 – Introductory Provisions and Definitions

1.1 These Terms and Conditions (hereinafter the "T&C") govern the mutual rights and obligations between the seller and the buyer arising in connection with the sale of goods through the online store operated on the seller's website.

1.2 Seller: Anderson Lab s.r.o., Company ID (IČO): 23263253, registered office: Uralská 689/7, 160 00, registered in the Commercial Register under file no. C 424147 maintained by the Municipal Court in Prague, e-mail: pece@until.cz.

1.3 The buyer is a natural or legal person who enters into a purchase contract with the seller through the online store.

1.4 A consumer means a buyer – a natural person who, when concluding and performing the contract, does not act within the scope of their business or other entrepreneurial activity or within the independent exercise of their profession.

1.5 These T&C are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

Article 2 – Conclusion of the Purchase Contract

2.1 The web interface of the store contains a list of goods offered for sale by the seller, including the prices of the individual goods offered. We are not VAT payers.

2.2 To order goods, the buyer completes the order form in the web interface of the store. The order form contains, in particular, information about: the goods ordered, the method of payment of the purchase price, the requested method of delivery, and information about the costs associated with the delivery of the goods.

2.3 Before submitting the order to the seller, the buyer is allowed to check and change the data they have entered into the order. The buyer submits the order by clicking the "Order with obligation to pay" button (or an equivalent prompt).

2.4 Immediately after receiving the order, the seller confirms receipt of the order to the buyer by e-mail sent to the buyer's address specified in the order. The purchase contract is concluded upon delivery of the order confirmation.

Article 3 – Price of Goods and Payment Terms

3.1 The buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:

cashless payment by debit/credit card online via the payment gateway;
cashless transfer to the seller's bank account;
via online payment systems (e.g. Google Pay, Apple Pay).

3.2 The purchase price is due upon conclusion of the purchase contract, unless stated otherwise. In the case of a cashless transfer, the buyer is obliged to pay the purchase price of the goods together with the variable payment symbol.

3.3 If the buyer does not pay the purchase price within the due date, the seller will request the buyer to make payment. If the purchase price is not paid even within a reasonable additional period, the seller is entitled to cancel the order and inform the buyer of this by e-mail.

3.4 The seller is not a VAT payer. The buyer acknowledges that the price of the goods stated in the web interface of the store is final and not subject to VAT. After payment of the purchase price, the seller will send the buyer a payment confirmation (proof of purchase) in electronic form to the buyer's e-mail address.

Article 4 – Delivery of Goods

4.1 The method of delivery of the goods is determined by the buyer when placing the order by selecting from the options offered. The current range of delivery methods and their prices are listed in the web interface of the store.

4.2 The seller usually dispatches the goods to the buyer within 3 business days of payment of the purchase price, unless otherwise stated for a specific product.

4.3 Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. If a breach of the packaging is found indicating unauthorized entry into the shipment, the buyer need not accept the shipment from the carrier.

4.4 The risk of damage to the goods passes to the buyer upon receipt of the goods. If the method of transport is agreed on the basis of a special request by the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

4.5 Goods are delivered only within the territory of the Czech Republic, unless otherwise stated on the website. For delivery abroad, please contact the seller.

Article 5 – Withdrawal from the Contract (Consumer)

5.1 The buyer – a consumer – has the right to withdraw from the purchase contract without giving a reason within 14 days. This period runs from the day of receipt of the goods.

5.2 The buyer must send the withdrawal from the contract to the seller within the period specified in Art. 5.1, by e-mail to pece@until.cz.

5.3 In the event of withdrawal from the contract, the seller will return the purchase price of the goods to the buyer without undue delay, no later than 14 days from delivery of the notice of withdrawal. The cost of returning the goods is borne by the customer.

5.4 The buyer is obliged to send or hand over the goods to the seller without undue delay, no later than 14 days from withdrawal from the contract. The costs associated with returning the goods are borne by the buyer.

5.5 The seller is entitled to inspect the returned goods, in particular in order to determine whether the returned goods are damaged, worn, or partially consumed. If the returned goods are damaged, the seller is entitled to claim compensation for the damage.

5.6 The right to withdraw from the contract does not apply to goods that have been modified according to the buyer's wishes or for their person (custom-made goods).

Article 6 – Rights Arising from Defective Performance and Complaints

6.1 The seller is liable to the buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that, at the time the buyer received the goods:

the goods have the properties agreed upon by the parties and, in the absence of an agreement, such properties as described by the seller or manufacturer or as the buyer expected;
the goods are suitable for the purpose stated by the seller for their use or for which goods of this kind are usually used;

6.2 The warranty period for the goods is 24 months from receipt of the goods by the buyer – consumer. For entrepreneurs, a warranty period of 6 months applies, unless otherwise agreed.

6.3 The buyer is obliged to file a complaint with the seller without undue delay after discovering a defect. A complaint can be filed:

by e-mail to: pece@until.cz

6.4 The seller will decide on the complaint immediately, and in complex cases within 6 business days. The complaint, including the remedy of the defect, must be settled without undue delay, no later than 30 days from the date the complaint was filed, unless the seller and the buyer agree on a longer period.

6.5 In the case of a justified complaint, the buyer – consumer – has the right to free remedy of the defect, a reasonable discount from the purchase price, or withdrawal from the contract (under the conditions stipulated by law).

Article 7 – Safety Instructions for Candles and Diffusers

7.1 The buyer acknowledges that candles and diffusers are products requiring compliance with the safety instructions enclosed with the goods or stated on the store's website.

7.2 Basic safety warnings:

Never leave a burning candle unattended.
Keep candles out of the reach of children and pets.
Do not place burning candles near flammable materials.
Place diffusers out of the reach of children and pets; the contents are intended solely for aromatherapy and are not intended for ingestion.
If the diffuser refill comes into contact with the skin, wash the affected area thoroughly with soap and water. In case of eye contact, immediately rinse the eyes with a stream of clean water for at least 15 minutes and seek medical attention.
Follow the manufacturer's instructions regarding candle burning time and handling of the diffuser.

7.3 The seller is not liable for damage caused by failure to comply with the safety instructions or by improper use of the product.

Article 8 – Protection of Personal Data

8.1 The protection of the buyer's personal data is governed by a separate document – the Privacy Policy, which is available on the store's website.

8.2 The seller processes the buyer's personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Coll., on the Processing of Personal Data.

8.3 By concluding the purchase contract, the buyer consents to the processing of their personal data for the purpose of performing the contract, handling complaints, and for direct marketing purposes (sending commercial communications), whereby this consent may be withdrawn at any time.

Article 9 – Out-of-Court Dispute Resolution

9.1 The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract.

9.2 The online dispute resolution platform at https://ec.europa.eu/consumers/odr may be used to resolve disputes between the seller and the buyer arising from a purchase contract concluded online.

9.3 The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point for disputes with traders from other EU member states.

Article 10 – Final Provisions

10.1 These T&C are valid and effective from 1 March 2026. The seller reserves the right to amend these T&C. The new version of the T&C will be published on the store's website.

10.2 Relationships not governed by these T&C are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

10.3 If any provision of the T&C is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning most closely approximates that of the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.

10.4 The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not publicly accessible.

Effective from: 1 March 2026